The first NDIS platform built to serve participants end-to-end. Manage bookings, rostering, compliance, communication and invoicing — all in one system that participants and support workers actually want to use.
Most platforms are designed for the process, not for the participant.
Poor adherence to standards and interfaces that are difficult to use for people with disabilities.
Not knowing who is coming, when they'll arrive, or what happened during a shift.
Booking information spread across multiple systems, email or whatsapp groups.
Participants waste time chasing schedules instead of simply booking the support they need.
AccessMate is the only NDIS operations platform where participants, workers and providers all get an intuitive, purpose-built, integrated experience.
Participants see who is coming, when they're on the way, and where they are with live GPS tracking. Smart notifications remind them before cancellation windows and flag public holidays that affect cost.
Participants describe what they need in plain language and AccessMate turns it into a structured booking. After each shift, workers use the AI assistant to generate guided, accurate and compliant documentation.
Once a participant and support worker have an established relationship, they can manage bookings between themselves within provider rules. Matching algorithms combine worker availability, participant preferences and location to automatically offer shifts.
Under the hood, everything providers and plan managers need — service agreements, NDIS catalogue integration, audit logging, GPS-tracked travel, support and feedback management.
| Date & Time | Participant | Support Worker | Address | Matching | Status | Invoice |
|---|---|---|---|---|---|---|
|
3:00 PM – 6:00 PM
|
Jane Doe | Alex Smith | 42 Example St, Sampleville SA 5000 | Assigned | Scheduled | Not generated |
|
9:00 AM – 12:00 PM
|
Bob Johnson | Casey Lee | 7 Demo Ave, Testington SA 5001 | Pending | Scheduled | Not generated |
|
2:00 PM – 5:00 PM
Recurring
|
Sam Taylor | Morgan Reed | 99 Placeholder Rd, Mockton SA 5032 | Pending | In Progress | Not generated |
|
10:00 AM – 2:00 PM
|
Kim Patel | Jordan Blake | 15 Fictitious Ln, Demoville SA 5082 | Pending | Finalised | Draft $280.92 |
|
10:00 AM – 1:00 PM
|
Pat Rivera | Chris Wong | 3 Sample Blvd, Exampton SA 5010 | Assigned | Scheduled | Not generated |
|
10:00 AM – 2:30 PM
|
Riley Cooper | Taylor Kim | 88 Widget Cr, Fakefield SA 5085 | Assigned | Scheduled | Not generated |
Real-time kilometre tracking so travel claims are accurate, auditable, and never estimated.
Every change recorded automatically. Complete audit trail for reviews, incidents and compliance checks.
Direct integration with accounting and identity verification platforms. Automated invoicing synced with completed jobs and NDIS line items.
Built-in templates & service agreement management that ties directly into the application behaviour.
Every job links to specific NDIS line items from the start. No more billing guesswork.
Accessibility from the start, not bolted on later. Built for every user with screen readers, dynamic text, and inclusive design throughout.
We'll get your organisation set up with integrations, service offerings and everything configured to your needs.
Onboard participants and support workers. They download the app and connect to your organisation instantly.
Bookings, tracking and invoicing flow automatically. Re-focus your time on what's important to your business.
All paid plans include the full platform — mobile apps, admin dashboard, AI features, compliance tools and integrations. Plans scale with your organisation size.
or $490/admin/year
Kickoff call, settings config, data import, accounting connection, go-live checklist
Everything in Go-Live plus roster setup, service agreements, invoice mapping & admin training
All prices exclude GST. Annual pricing is billed monthly based on active participants. An active participant is defined as any participant with at least one booking in a 30-day period.
Download AccessMate on your phone to manage bookings, track support, communicate with your team and document shifts — all in one beautiful, accessible app.
Join the next generation of NDIS providers who are reducing administration costs, strengthening compliance and giving participants the experience they deserve.
30-day free trial. Cancel anytime.
AccessMate started with a simple observation: the people who rely on NDIS support were getting the worst technology experience in the room. Participants couldn't see who was coming or when. Workers drowned in paperwork instead of focusing on care. Providers juggled disconnected tools just to stay compliant.
We're a small team based in Adelaide, South Australia, building the platform we wished existed — one where participants come first, compliance happens in the background, and every dollar saved on administration goes back to frontline support.